Artificial intelligence is changing the way we search and get things done, and Chatbots are becoming vital to being successful online.
So what is an AI Chatbot?
In a nutshell, a chatbot is a computer program that fundamentally simulates human conversations. It allows a form of interaction between a human and a machine. The communication happens via messages or voice command.
Think of it as having a salesperson online 24 hours a day, 7 days a week, helping visitors to your website by either answering questions, guiding them to the correct webpage or even asking support questions.
A recent survey found that more than 63% of people would consider messaging a chatbot, while more than 50% of consumers prefer businesses to use chat apps. Interesting enough, the survey also found that people were more comfortable dealing with an AI Chatbot compared to talking to a human. The reason for this was they didn’t feel pressurised when dealing with a Chatbot.
Black and Orange Creative has always been ahead of the curve, and our web development team has the experience to help set up your Chatbot. Contact Black and Orange today to see what we can do for your business.